Shipping policy

Thank you for shopping with Nanu Health Shop, operated by Nanushop Inc. (“Nanushop,” “we,” “us,” or “our”).

This Shipping Policy explains how we process and deliver orders placed through https://nanuhealthshop.com/.

1. Order Processing

Orders are processed during our regular business days, excluding weekends and Philippine public holidays.

Orders are generally processed within 1–3 business days after payment has been successfully confirmed.

Processing times may take longer during major sales, promotions, holidays, or periods of unusually high order volume.

Customers will receive an order confirmation after successfully placing an order. Where applicable, shipping or tracking information will be provided once the order has been handed over to the courier.

2. Shipping Coverage

We currently ship orders within the Philippines.

Delivery availability may depend on the customer's location and the service coverage of our selected courier.

For locations that are difficult to reach or outside standard courier coverage, additional delivery arrangements or charges may apply.

3. Shipping Fees

Shipping fees are calculated and displayed at checkout based on the delivery address, order details, and available shipping options.

From time to time, Nanushop Inc. may offer free shipping promotions, discounted shipping, or other delivery offers. The terms of each promotion will be displayed at the time of purchase.

4. Estimated Delivery Times

Estimated delivery times may vary depending on the destination and courier.

As a general guide:

  • Metro Manila: approximately 1–3 business days after dispatch
  • Luzon: approximately 2–5 business days after dispatch
  • Visayas: approximately 3–7 business days after dispatch
  • Mindanao: approximately 4–8 business days after dispatch
  • Remote or hard-to-reach areas: delivery may take longer

These are estimates only and are not guaranteed delivery dates.

Delivery may be delayed due to weather conditions, natural disasters, holidays, courier volume, transportation disruptions, incorrect or incomplete addresses, or other circumstances beyond our reasonable control.

5. Delivery Address

Customers are responsible for providing complete and accurate delivery information at checkout.

Please ensure that your:

  • Full name
  • Complete delivery address
  • Barangay
  • City/Municipality
  • Province
  • Postal code
  • Active contact number

are correct before completing your order.

Nanushop Inc. is not responsible for delivery problems caused by incorrect, incomplete, or outdated information provided by the customer.

6. Contact Number Requirement

A valid and reachable contact number may be required for delivery.

The courier may contact the customer to confirm delivery details or arrange delivery.

If the courier cannot contact the customer or the customer is unavailable to receive the package, additional delivery attempts or charges may apply depending on the courier's policies.

7. Tracking

When tracking is available, customers may receive tracking information through the email, SMS, or other contact information provided during checkout.

Tracking information may take some time to become active after the package has been handed over to the courier.

8. Failed Delivery

If a delivery attempt is unsuccessful because the customer is unavailable, the address is incorrect or incomplete, the customer cannot be contacted, or the package is otherwise undeliverable due to information supplied by the customer, the courier may make additional delivery attempts or return the package to us.

If an order is returned because of an incorrect address, failed delivery attempts, refusal to receive the package, or other circumstances attributable to the customer, additional shipping costs may apply before we can resend the order.

9. Delayed or Lost Packages

Once an order has been handed over to the courier, delivery is subject to the courier's transportation and delivery processes.

If your package is significantly delayed, appears to be lost, or has an unusual tracking status, please contact us so that we can coordinate with the courier and investigate the shipment.

We will make reasonable efforts to assist customers with delivery issues.

10. Damaged Packages

If your package arrives visibly damaged, please take photographs or videos of the package and its contents before opening or immediately after opening it.

Contact us as soon as possible at:

Email: [Official business email]
Phone: [Business phone/mobile number]

Please include your order number and photographs or videos showing the condition of the package and products.

11. Incorrect or Missing Items

If you receive an incorrect, incomplete, or missing item, please contact us as soon as possible after delivery.

Provide your:

  • Order number
  • Name
  • Contact information
  • Description of the issue
  • Photos or other supporting information, if available

We will review the matter and provide an appropriate resolution in accordance with our Return and Refund Policy and applicable Philippine laws.

12. International Shipping

At this time, Nanushop Inc. does not offer international shipping unless specifically stated on the website or agreed with the customer in advance.

If international shipping becomes available, applicable shipping fees, customs duties, taxes, and other charges will be communicated before the order is completed.

13. Changes to This Shipping Policy

Nanushop Inc. may update this Shipping Policy from time to time to reflect changes in our shipping arrangements, courier services, business practices, or applicable laws.

The updated version will be posted on this page with a revised “Last Updated” date.