Shipping Times:

• Luzon: 2-3 days
• Visayas: 3-5 days
• Mindanao: 3-5 days
• NCR: 2-3 days
• Rest of the World: 15-30 business days

Time:

Orders are typically processed within 2-5 business days. Please note that processing time may be slightly longer during peak seasons or promotional periods.

Information:

Once your order has been shipped, you will receive a confirmation email containing your tracking number. You can track your order through our tracking page or directly via the carrier’s website.

Costs:

• Standard Shipping: ₱95.00
• Express Shipping: ₱200.00 (available only for select locations)

Customs and Duties:

International orders may be subject to customs duties and taxes, which are the responsibility of the customer. Please check with your local customs office for more information on potential charges.

Delivery Issues:

If you experience any issues with your delivery, please contact our customer service team at support@nanuhealthshop.com. Include your order number and a brief description of the issue, and we will respond within 24-48 hours.

Returns and Refunds:

If you are not satisfied with your purchase, you may return it within 7 days of receipt. Items must be unused, in their original packaging, and in resalable condition. Please refer to our Returns Policy for more details.